Service & Repairs

We have seen over an estimated 1000+ different Stringed Instruments on our Workbenches over the years. Many Vintage and Modern Acoustic, Electric & Bass Guitars, Violins, Cello, Mandolins, Bouzoukis, European Guitarra, Cavaquinho, Dulcimers, Harps, Double Basses, Ukeleles, and many more we have probably forgotten!

Our Customer Base stretches from Melbourne (Victoria) all the way over to Perth (Western Australia) and all the way up to Papua New Guinea.

We have sent our Handwound Pickups to USA, Germany, Japan as well as many New and even Vintage Guitars having been fitted out with our pickups around Australia!

Our Services Include the following –

Fretwork – Fret Dress (Level, Recrown and Polish) for Worn Frets, Full Refrets – Brand New Frets!! , “Between The Nibs” Refrets, Remedial Fretwork (Correcting Humps & Twists), Nickel Silver, Cryogenically Hardened and Stainless Steel Frets are available.

Clean & Restrings.

Full Instrument Service & Action Setups (results usually depend on Fret Condition)

Pickup Installs. (Passive or Active Systems)

Acoustic Instrument Bridge Reglues & Custom Bridge Manufacture. ( Also consider that sometimes damaged Internal Bridge Plates and Bracing issues can help unglue a Bridge and “Belly” an Acoustic Guitar Top and will need Inspection and possible Repairs)

Broken Headstock Repairs & Refinish (Allow 8-12 Weeks Woodwork Repairs, Refinish, Dry,Buff and Assembly Time…)

Acoustic Instrument Preamp Replacement & Installations.

New Bone Nuts & Saddles Made & Fitted. (Vegans – don’t bother asking for a Plastic or “Tusq” Nut /Saddle as they are full of PTFE and other “Forever Chemicals” – so choose your “Poison” wisely now kids… )

New Machine Head Installations.

Acoustic Guitar Neck Resets (Allow 8-12 Weeks Repair Time…..)

Strip and Nitro Lacquer Refinish Work (Allow 8 – 12 Weeks Strip, Sand, Spray, Dry, Buff and Assembly Time…..)

Custom Handmade Electric Guitars (Allow 12-26 Weeks Complete Build Time….)

Modern and Vintage Pickup Repairs (Passive Unencapsulated Types Only)

Custom Handwound Modern and Replica Vintage Pickups.

Custom Made and Vintage “Style” ELECTRIC Guitars. (Replicas)

We keep a Small Selection of NEW and USED Instruments & We Stock D’Addario, Elixir, Thomastik, Rotosound and Ernie Ball Strings.

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Please take a Minute to READ our Terms and Conditions of Service written in the paragraphs below –

*Reuben’s Guitar and Stringed Instrument Repairs ARE NOT A “WARRANTY REPAIR CENTRE”

*IF YOUR INSTRUMENT IS STILL UNDER WARRANTY – YOU NEED TO ARRANGE TO RETURN YOUR INSTRUMENT TO THE IMPORTER FOR WARRANTY REPAIRS VIA THE STORE YOU PURCHASED IT FROM*

*WE DO NOT GIVE ACCOUNTS TO ANYONE (INDIVIDUALS, OTHER BUSINESSES, MUSICAL EQUIPMENT IMPORTERS/WHOLESALERS, GOVERNMENT DEPARTMENTS, SCHOOLS ETC.)

WE ENCOURAGE CUSTOMERS TO PLAY TEST THEIR INSTRUMENT AFTER IT HAS BEEN REPAIRED OR SETUP TO ENSURE THEY ARE HAPPY WITH THE WORK BEFORE THEY PAY FOR THE WORK AND LEAVE THE WORKSHOP

*LARGER JOBS OVER $750 WILL REQUIRE A 50% DEPOSIT BEFORE WE START THAT PARTICULAR JOB/WORKS TO BE DONE.

(Section 2)

Under Queensland Law – Storage Liens Act 1973 (Section 6) we reserve the right to sell Instruments to recover our Labour and Parts Costs on Repair Jobs after 183 Days/6 Months without Payment/Collection from Job Completion and Contact date unless prior arrangements are made with us. 

*Repairs and or Modifications are carried out on the Instrument/s as they are presented to us and with any Limitations of the Works Approved by the Instrument’s Owner to be carried out by Reuben’s Guitar Repairs (Us)   Your Instrument has been carefully Adjusted/Modified before being Setup and Tested by Us. *Adjustments made to Instrument/s after leaving our Workshop without prior Advice or Approval by Us will Void any Remedial Work from on the rare occasion it may have been required to be performed by Reuben’s Guitar Repairs. We like to measure every adjustment made and we keep it on file for our own reference.

*Reuben’s Guitar Repairs is NOT responsible for Changing Climatic Conditions (The Weather), Electronics Issues Reappearing, Strings Breaking, Fret Wear and Tear or any “String Rattles” associated with Fret Wear/Loose Frets, Plastic, Metal or Wooden Parts Warping or Structural Failure of any kind, any Movement (Swelling, Warping, Shrinking) of Organic Material (Wood Products) or any Composite Materials (Richlite, Graphite, Carbon Fibre, Fibreglass). 

Manufacturers and Reuben’s Guitar Repairs Workshop will not offer Warranty/Fixes on any Acoustic Instrument Preamp Systems. Preamps/Pickups and Electronic Components are quite fragile, Residing in the Tropics, being stored incorrectly, residing on the coast, being more than 1 year old from the PREAMP SYSTEM’s Manufacture Date, being exposed to the elements, being Shaken, Slapped or Tapped Percussively. Preamps/Components will ultimately fail or become unreliable. Failure is sometimes possible even after being Cleaned and Tested Serviceable in the Workshop in the above-mentioned Instrument/s. If a Preamp is Intermittent we find that Complete Preamp Unit Replacement will give a Performer back reliability from their Instrument.

The Owner or Person/s delivering or collecting an Instrument are Responsible for any “Conditions” or “Damage” that the Instrument is subjected to-before and after collection of above mentioned Instrument/s. We STRONGLY recommend that every Instrument has its own Hard Case for Storage and Transport to keep it protected from any Transport, or Carriage Type Damage.

When a Customer or their Agent collects the Instrument/s mentioned above – they received the Instrument/s in Repaired/Serviced Condition . The Work Completed will have been explained to them, the Instrument will be presented to them, they are encouraged to play test the Instrument and the Job Invoice needs to be paid in full before the Instrument leaves the Workshop .

reubensguitarrepairs@hotmail.com